Connect with us

Hi, what are you looking for?

United Kingdom

Customer service chaos hits HMRC as thousands of taxpayers are owed refunds

Customer service chaos has engulfed HM Revenue and Customs leaving thousands of taxpayers waiting months for refunds.

Many others are being chased by debt collection agencies and threatened with fines as HMRC struggles to handle a backlog of claims with fewer staff.

HMRC’s annual report for the last tax year shows one in five calls from the public go unanswered.


And, on average, taxpayers can wait more than 12 minutes before calls are picked up.

Last week, anyone asking a question about a tax rebate was told to expect a reply by June 2nd, 2022.

The reports also reveals more than a third of letters are not answered within 15 days.

And 30 per cent of online forms are not looked at for seven days.

HMRC staff are still only at their office work desk one day a week.

HMRC admits that its poor customer service risks “not fulfilling the ambition to be a trusted, modern tax and customs department”.



Latest Tweets


You May Also Like

United Kingdom

Film director Ridley Scott has recalled the death of actor Oliver Reed while making the Oscar winning blockbuster Gladiator. Scott said hard-drinking Reed “just...


The controversial Russian businessman Viktor Baturin, well-known for his years-long counterstanding with his wealthy sister Elena, widow of Moscow ex-mayor Yuri Luzhkov, is likely...

United Kingdom

The Tremeloes. Dave Munden centre Dave Munden the Tremeloes drummer – and often lead singer – with the 60s chart toppers has died. He...

United Kingdom

The Watneys Party Seven is making a comeback. The ubiquitous 70s beer was a bland fizzing bitter ridiculed by many. The drink’s insipidness helped...