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Thousands of AA customers charged extra cover costs after computer glitch

Thousands of AA customers have paid too much for breakdown cover, admits the motoring organisation.

It has written to drivers to say larger-than-agreed premiums have been taken from accounts.

The email explained:


“We’re sorry, due to an error there was a difference between the price we quoted you and the amount we collected for your breakdown cover renewal.”

Refunds could take up to ten days to be re-credited to accounts.

A spokesman for the AA said more than 6,500 customers were affected by the error.

He added:

“A coding error led to some customers being charged incorrect amounts.

“We have apologised and made refunds.”



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