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Carphone Warehouse to shed 3,000 jobs

Dixons Carphone is to shut all its 531 mobile-only shops to shed nearly 3,000 jobs.

The decision is a U-turn after the company said closure was not on the agenda during a turnaround strategy.

Chief Executive Alex Baldock said at the time:


“We are not sitting here with any major plans to close a load more stores. We like stores.”

However, the company now admits customers’ shopping habits were changing “very fast and we have to change with them”.

Mr Baldock said smaller, mobile-only sites have been losing more and more money.

He said fewer shoppers were upgrading devices or opting for less profitable, SIM-only deals.

Carphone Warehouse shops will close on April 3rd.

It’s hoped 1,800 staff can be deployed to other stores but 2,900 will be made redundant.

Mr Baldock said: “Even though it’s a very tough decision, it is right for the long-term.

“It is an exceptionally difficult day for our colleagues. It’s a painful and difficult day for the business.”

The company said: “We will help them find new jobs through an outplacement programme.

“We recognise our responsibilities towards our colleagues and communities, and intend to fulfil them.”

Zoe Mills, a retail analyst at GlobalData, said:

“After a number of years of double digit declines in its mobile business, Dixons Carphone’s decision is a necessary step to protect profits and adjust to the changing dynamic of the mobile phone market.”



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