Brighton Pier
Hundreds of fairground visitors have been charged thousands of pounds to go on rides.
A “payment error” through provider Worldpay has been blamed for the mistake at Brighton Palace Pier.
Customers were charged £2,104.18 because the card payments were erroneously processed using the date – beginning with the last two digits of the year 2021 – instead of the correct transaction amount.
The error hppened on April 18th – 04.18.
Anne Ackord, chief executive of the Brighton Pier Group, said:
“As soon as we discovered that this serious error, we entered into discussions with Worldpay – who have accepted full responsibility – to ensure that refunds are processed without delay.
“The money wrongly debited from our customers’ bank accounts will be refunded by Worldpay at the earliest opportunity and any associated bank charges that they might have incurred will also be returned to their accounts.”
